Frequently Asked Q's

What’s your Cancellation Policy? 

If you haven't received an email with shipping confirmation, you're free to cancel your order. To cancel your order, please email hello@sundayspore.com with your order number and reason for cancellation. We're available Monday - Friday, 9am - 5pm PST to process refunds.

Where’s my Shipping / Tracking information? 

We try our best to get all orders processed and shipped the same day, but it is not always possible. Our standard processing time is 1-2 business days. You will receive an email with tracking information as soon as your order has been processed and is awaiting USPS pick up.

Why do I get a Fraud Risk message when trying to place an order?

We have a fraud system in place that may cause you to receive a “fraud risk” message when trying to place an order. The most common factors are using a VPN, unusual purchasing patterns, discrepancies in billing or shipping information, or suspicions raised by our fraud detection algorithms. It's a precautionary measure to protect Sunday Spore against potentially fraudulent activity. To resolve this, you can contact us at hello@sundayspore.com.

“Package Acceptance Pending” / is my order stuck?

If your tracking number reads “Package Acceptance Pending” it means USPS is in possession of your order. USPS does not always scan packages which can leave them without tracking at times or stuck on “Package Acceptance Pending”, no need to worry - this is completely normal and something we deal with on a daily basis. Your order is still en route to you, it has just missed some scans along the way.

Do you offer wholesale?
What form of payments do you accept?

We accept all major forms of credit and debit card, as well as cryptocurrency.

What carriers do you use to ship your orders?

All Sunday Spore packages are shipped via USPS.

Are your packages shipped discreetly?

Yes, all orders come in odorless, heat-sealed packaging to ensure that your package arrives safely and discreetly.

What's your return policy?

All sales are final and non-returnable unless your package is undelivered due to a Post Office error or comes with damaged product.

Do you offer Military Discounts? 

Yes, we proudly offer military discounts! Please send a photo of your valid military ID to hello@sundayspore.com and we will create a custom discount code for you. We appreciate your service and look forward to serving you with quality products.

Questions?
Ask us anything via email.
Our working hours are M-F, 9am-5pm PST.
contact us